Great day running an active listening and Improv day with a senior team for one of the UK’s largest independent schools.
True not one of the usual places to run an away day but certainly got everyone out of their usual work environment.
Organisations are just starting to understand the role of active listening in building strong teams both at a senior level and vertically throughout the organisation.
Active listening (also called empathic listening, reflective listening or heart felt listening) is a way of listening and responding to another person that improves mutual understanding and trust. It is an essential skill for third parties and disputants alike, as it enables the listener to receive and accurately interpret the speaker’s message, and then provide an appropriate response. The response is an integral part of the listening process and can be critical to the success of a negotiation or mediation. Among its benefits, empathic listening
- builds trust and respect,
- enables the disputants to release their emotions,
- reduces tensions,
- encourages the surfacing of information, and
- creates a safe environment that is conducive to collaborative problem-solving